In this document:
Envigor Health Management Pty Ltd ABN 38 613 918 835 carries on business under the business names of “GRIT Health” and “Envigor Health Management”and is a wholly owned subsidiary of Envigor Pty Ltd ACN 147 108 870.
We are committed to protecting your personal information and complying with our obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles (Privacy Act) and other State and Territory laws governing the use of personal information (collectively, Privacy Laws) which regulate how personal information is handled from collection to use and disclosure, storage, access and disposal.
All of our employees, all persons who provide services to us or on our behalf, all persons who have access to personal information collected by us and all persons about whom personal information is collected are required to comply with the Privacy Laws.
The types of personal information we may collect include:
You have the option not to identify yourself or to use a pseudonym when dealing with us provided it is lawful and practicable for us to allow you to do so. However, on many occasions we will not be able to do this.
For example, we will need your name and residential address in order to provide you with the monitoring services provided by GRIT Health.
If you do not provide or authorise the provision of personal information we request, we may be unable to provide you with some or all of our products and services or the product and services of our partners.
With respect to health information, we will:
Consent to collection of personal information (including health information)
We will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner.
We may collect your personal information from:
We take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure.
We store your information securely and have a range of security controls in place to ensure that your information and documents are protected. Our employees are trained on privacy and access to personal information is restricted to individuals properly authorised to do so.
We also take reasonable steps to make sure that the personal information that we collect, use and disclose is accurate, complete, up to date and relevant.
We keep your personal information for only as long as it is required in order to provide you with products and services and to comply with our legal obligations.
When it is no longer needed for these purposes, we take reasonable steps to destroy or permanently de-identify this personal information.
We collect your personal information to enable GRIT Health and our third party suppliers and partners to provide you with products and services including health-related services, partner offerings and information on other products and services (collectively Health and Monitoring Products and Services). We may also be required by law to collect some personal information.
We may use your personal information for these purposes, including to:
In doing so we may disclose your personal information to persons or organisations in Australia and overseas including:
From time to time, we may also collect and use your personal information so that we and other Envigor Group Companies can promote and offer our services to you and keep you informed of special offers, including by direct mail, SMS and MMS messages, by phone and email.
You can choose not to receive these communications by calling us, sending a request through the GRIT Health website, or responding to the unsubscribe message in any marketing email you receive.
We may need to disclose your personal information to organisations located outside of Australia from time to time in the ordinary course of our business. Most of these overseas organisations are service-providers or related entities which provide support and assistance to us in delivering our products and services to you.
Where we do, we take reasonable steps to ensure that your information is given the same type of protection as it is afforded within Australia. This may be through satisfying ourselves that the overseas organisation has controls in place to comply with Australian privacy laws, ensuring that the overseas organisation is located in a country which we believe has a similar privacy regime to Australia or through contractually or otherwise mandating the adequate management of the information.
On occasion, we may also disclose your personal information to overseas organisations where you instruct us or expressly consent to us doing so. In such cases, we may not take the above steps in relation to the management of your information.
GRIT Health will generally provide you with access to your personal information if practicable (although an administration fee may be charged) and will take reasonable steps to amend any personal information about you which is inaccurate or out of date.
In some circumstances, for example where prescribed in the Privacy Laws, we may not permit access to your personal information, or may refuse to correct your personal information. Where this happens, we will provide you with reasons for this decision, seek alternatives and take any further legally required steps.
If you would like to access or correct personal information we hold about you, please contact the GRIT Health Privacy Officer whose details are provided below.
If you have any concerns or queries about the way your personal information has been handled, please contact the GRIT Health Privacy Officer whose contact details are provided below.
If you wish to make a formal complaint, please provide your complaint in writing to the GRIT Health Privacy Officer. We will consider your complaint promptly and contact you to seek to resolve the matter.
Generally, we will contact you to acknowledge receipt of your complaint and let you know who is managing your query within three business days. We will attend promptly to your complaint and will aim to respond to your concerns or otherwise keep you informed of our progress within 30 days.
If we have not responded to you within a reasonable time or if your complaint is not resolved to your satisfaction, you are entitled under the Privacy Act to make a complaint to the Office of the Australian Information Commissioner.
GRIT Health Privacy Officer contact details:
GRIT Health Privacy Officer
Envigor Health Management Pty Ltd ABN 38 613 918 835
PO Box 6028
Brendale Qld 4500
Further information about the application of the Privacy Act can be found at the website of the Office of the Australian Information Commissioner at www.privacy.gov.au